Support : Install - Uninstall - Reinstall

This page describes common steps to install, remove, or update our software.

Install

• Our applications requires Microsoft .NET to be present in your system. .NET is an update of the Microsoft Windows operating system. Check this page for details how to obtain .NET for free. If you already have .NET installed you do not need to re-install it.
• To install our software, download the corresponding installation program provided usually as an Windows Installer *.msi file, or as a zipped *.zip Windows Installer file. If it is zip file you may need to unzip the file first.
• Run (double-click) the downloaded installation program. Then follow on the screen instructions. To install a newer version first uninstall an older version it as described next, then re-install it.

Uninstall

You need to uninstall an old version of a program, when you want to install a newer version.

Close the program and run the uninstall program in the installation folder at Start / Programs / <ApplicationName>.

Alternatively, go to Start / Settings / Control Panel / Add or Remove Programs and remove the program from the programs list.

Corrupted Windows Installer

If the Windows Installer information in your system is damaged, then you can also manually remove the shortcuts (delete them) and then delete the installation folder, usually found at C:\Program Files\myplanetsoft.com\. The programs do not write any data to registry, or to the system folders, and be safely removed by deleting the files manually.

The corrupted Windows Installer database information will, however, still remain in your system, and will prevent you from installing a newer version.

• In this case you need to fix your Windows Installer database using a free tool from Microsoft:
  http://support.microsoft.com/?scid=kb;en-us;290301
  A local copy of this tool (Revision: 4.4) can be found here, but try to get the official one first. After you install this tool, run it and select our corresponding program and click Remove (screenshot).
  

Re-installation

To install a newer version first uninstall an older version, then reinstall it.

The Free Software Installation

The free software found in the site does not have automated install, or uninstall operations. To install unzip and copy / move the files. To uninstall, stop a program and delete its files.

KittyXplorer

Strong encryption archival software with integrated image viewer and many more.

Try KittyXplorer!

Get KittyXplorer FREE! $0.00

Buy KittyXplorer!

Normal price: $24.95
Only this summer: $19.95

KittyXplorer stores images and other files in safe encrypted archives. Secure file and history wiper, duplicate files finder. Strong encryption AES up to 256 bits keys, Blowfish up to 448 bit keys, Serpent up to 256 bit keys.

Write a review and get it free!

KittyXplorer Videos